Although Nvidia Corp. still have not made any decisions about how to handle the situation with GeForce GTX 970 graphics cards and their incorrect specifications, a number of graphics cards suppliers now accept returns of such adapters, at least, in the U.K. and Germany.
In the recent weeks it was discovered and then confirmed that Nvidia GeForce GTX 970 graphics card cannot use more than 3.5GB of its onboard memory at full speed and that it features lower amount of raster operations pipelines (ROPs) (56 instead of 64) than Nvidia initially advertised as well as cut-down L2 cache. As a result, a lot of end-users got so disappointed that decided to return their graphics adapters. Unfortunately, Nvidia officially has not made any announcements regarding returns or compensations to owners of the GeForce GTX 970, which is why at present all the returns are handled by retailers and graphics cards suppliers.
Overclockers UK and Caseking.de – two leading European online stores from the U.K. and Germany – said that they would accept all GeForce GTX 970 graphics cards from all suppliers back if certain customers are unhappy. The window for returning a GeForce GTX 970 is between now and end of February.
Andrew “Gibbo” Gibson, purchasing manager at Overclockers UK, said that multiple graphics cards makers decided to support OcUK in terms of accepting returns. In particular, EVGA, Inno3D, KFA2 (formerly Galax), MicroStar International, Palit Microsystems and Zotac have officially confirmed plans to take the graphics cards back. Asustek Computer has not formally confirmed the intention, but the company has supported returns in the past. Gigabyte Technology does not support returns of GeForce GTX 970 graphics adapters, but could change its mind eventually.
Nvidia and Gigabyte did not comment on the news-story.
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KitGuru Says: Nvidia’s partners have sold hundreds of thousands of GeForce GTX 970 graphics cards in the recent months. If one third of the GeForce GTX 970 owners decide to return their adapters, this will clearly hurt manufacturers financially. To avoid such problems (remember that companies like EVGA, Inno3D, KFA2 and Palit exclusively sell Nvidia GeForce graphics adapters), Nvidia will need to settle with the end-users. Unfortunately, so far Nvidia has not made any statements on the matter.