Bendgate | KitGuru https://www.kitguru.net KitGuru.net - Tech News | Hardware News | Hardware Reviews | IOS | Mobile | Gaming | Graphics Cards Thu, 20 Dec 2018 12:15:40 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.kitguru.net/wp-content/uploads/2021/06/cropped-KITGURU-Light-Background-SQUARE2-32x32.png Bendgate | KitGuru https://www.kitguru.net 32 32 Apple tells iPad Pro 2018 users that some bending is normal https://www.kitguru.net/lifestyle/mobile/apple/damien-cox/apple-tells-ipad-pro-2018-users-that-some-bending-is-normal/ https://www.kitguru.net/lifestyle/mobile/apple/damien-cox/apple-tells-ipad-pro-2018-users-that-some-bending-is-normal/#respond Thu, 20 Dec 2018 12:08:14 +0000 https://www.kitguru.net/?p=399042 Back in 2014, Apple suffered a controversy aptly named ‘Bendgate’, in which iPhone 6 Plus smartphones showed a distinct fragility when it came to bending due to everyday use. Sadly, a similar problem has once again reared its head with the latest iPad Pro, but Apple has justified the seemingly widespread issue as a normal …

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Back in 2014, Apple suffered a controversy aptly named ‘Bendgate’, in which iPhone 6 Plus smartphones showed a distinct fragility when it came to bending due to everyday use. Sadly, a similar problem has once again reared its head with the latest iPad Pro, but Apple has justified the seemingly widespread issue as a normal by-product of its manufacturing process.

iPad Pro 2018 users have flocked to MacRumors forums to complain that their $799+ devices are showcasing a slight curvature that isn’t often seen on electronic tablets. This is supposedly more pronounced on the $1,899 12.9-inch variant with LTE connectivity, thanks to the antenna’s plastic strip separating the aluminium chassis.

While it’s worth remembering that any aluminium chassis can bend if enough force is applied, YouTube channel JerryRigEverything put the iPad Pro 2018 to the test, relating the structural integrity of the casing to “tinfoil wrapped around mash potatoes.” Users have since echoed this finding, stating that the bend has occurred without any abnormal use, or straight out of the box.

Apple has confirmed to The Verge that what many are seeing is slight warping due to the cooling process involved when the iPad Pro is manufactured, and should not affect the performance or quality of the device. This doesn’t account for the flimsiness displayed within the above video, perhaps explaining a selection of what some people are experiencing.

The company confirmed that it hasn’t witnessed an increased return rate on the iPad Pro 2018 as a result of the warping, however this is likely due to the fact that users are restricted to the 14-day return window offered on all Apple devices. Should the firm consider the bend to be a defect, these undisclosed numbers could very well fluctuate. Even if Apple were to offer returns for the unintentionally curved models, the issue seems to be widespread enough that replacements could also sport the same problem.

KitGuru Says: I do have to question how a billion-to-trillion dollar company can’t maintain a consistency over its manufacturing process. Needless to say, users of the premium-priced devices are not happy and Apple’s response has done little to help matters. Have you experienced any problems with the iPad Pro 2018?

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Court documents reportedly show that Apple knew the iPhone 6 was likely to bend https://www.kitguru.net/lifestyle/mobile/apple/matthew-wilson/court-documents-reportedly-show-that-apple-knew-the-iphone-6-was-likely-to-bend/ https://www.kitguru.net/lifestyle/mobile/apple/matthew-wilson/court-documents-reportedly-show-that-apple-knew-the-iphone-6-was-likely-to-bend/#respond Mon, 28 May 2018 16:13:31 +0000 https://www.kitguru.net/?p=374607 Back when the iPhone 6 first launched, Apple came under fire for two distinct issues- ‘Touch Disease' and ‘Bendgate'. The former was an issue where the phone's touchscreen would become unresponsive over time, while the latter saw iPhone 6 models bending in people's pockets. These issues were seemingly buried sometime ago, but resurfaced in headlines …

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Back when the iPhone 6 first launched, Apple came under fire for two distinct issues- ‘Touch Disease' and ‘Bendgate'. The former was an issue where the phone's touchscreen would become unresponsive over time, while the latter saw iPhone 6 models bending in people's pockets. These issues were seemingly buried sometime ago, but resurfaced in headlines over the weekend as internal documents suggest that Apple knew about both design flaws before launch.

There is currently a class action lawsuit going ahead against Apple over the iPhone 6's touchscreen issues. Touch Disease and Bendgate go hand in hand, as touchscreens became intermittently unresponsive over time as iPhone 6 models began to bend. Apple has not publicly admitted to iPhone 6 bending being a widespread issue, but internal documents seem to show that the company was aware. As part of the ongoing lawsuit, Apple had to provide the court with its internal testing documents, they are sealed, but the judge on the case recently made a few details public.

Image credit: Unbox Therapy/YouTube

As part of a published opinion on the case, judge Lucy Koh, wrote that “Apple's internal testing determined that the iPhone 6 was 3.3 times more likely to bend than the iPhone 5S”. The judge also revealed that Apple rated the iPhone 6 Plus as “7.2 times more likely to bend than the iPhone 5S”.

Despite these findings during internal testing, Apple's public stance on ‘bendgate' was that it was not a design flaw and only affected a few people. At one point, Apple claimed that only 9 users were ever affected, but that was quickly proven to be untrue as hundreds of iPhone 6 owners began sharing images online of their bent devices.

Lucy Koh's piece (obtained by Motherboard) also notes that 18 months after the iPhone 6's launch, Apple quietly began reinforcing the logic board inside of the device in order to stop cure the iPhone 6 of its ‘Touch Disease' issues. This proves that engineering changes were needed in order to fix these issues with the iPhone 6.

With all of that in mind, it looks like the class action lawsuit has a good argument on its side at the moment.

KitGuru Says: The iPhone 6 still went on to become a hugely successful release for Apple, but there is no doubt that the prominence of ‘bendgate' hurt its public image a bit. The fact that these issues may have been known about well in advance doesn't bode well either. 

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