Failure Rate | KitGuru https://www.kitguru.net KitGuru.net - Tech News | Hardware News | Hardware Reviews | IOS | Mobile | Gaming | Graphics Cards Mon, 15 Feb 2021 15:44:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.kitguru.net/wp-content/uploads/2021/06/cropped-KITGURU-Light-Background-SQUARE2-32x32.png Failure Rate | KitGuru https://www.kitguru.net 32 32 PC seller claims Ryzen 9 failure rate is higher than other Ryzen 5000 CPUs https://www.kitguru.net/components/cpu/joao-silva/pc-seller-claims-ryzen-9-failure-rate-is-higher-than-other-ryzen-5000-cpus/ https://www.kitguru.net/components/cpu/joao-silva/pc-seller-claims-ryzen-9-failure-rate-is-higher-than-other-ryzen-5000-cpus/#respond Mon, 15 Feb 2021 16:30:41 +0000 https://www.kitguru.net/?p=504498 When dealing with large quantities of hardware, you're going to have some units fail from time to time. Normally for CPUs, this failure rate falls into single-digit percentages but according to one custom PC builder, the failure rate for AMD's Ryzen 9 5950X is significantly higher than normal.  The statistics shared by PowerGPU (via HardwareTimes) …

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When dealing with large quantities of hardware, you're going to have some units fail from time to time. Normally for CPUs, this failure rate falls into single-digit percentages but according to one custom PC builder, the failure rate for AMD's Ryzen 9 5950X is significantly higher than normal. 

The statistics shared by PowerGPU (via HardwareTimes) shows that out of 50 Ryzen 9 5950X, 8x CPUs were DOA (dead on arrival). The Ryzen 9 5900X failure rate is about half of that, with 4x DOA processors out of 50 (8%). The 8-core Ryzen 7 5800X failure rate reduces by another half, with 4x DOA processors out of 100 (4%). Lastly, the lower-end Ryzen 5 5600X has the lowest failure rate with 3x processors failing out of 120 units (2.5%). Putting all into perspective that's about 6% for the whole Ryzen 5000 series. In comparison with Intel processors, the same retailer said that it only received a DOA Core i7-9700K in its time of business.

Of course, this is a very limited sample size. If we take a look at Mindfactory's statistics, the RMA rate of these processors don't seem to match. In Mindfactory's case, with a much bigger statistical population, the RMA rate never exceeds 1%. According to Mindfactory, the Ryzen 9 5950X has an RMA rate of 0.77%. The RMA rate of the other Ryzen 5000 CPUs is even lower, with the Ryzen 9 5900X having 0.37%, the Ryzen 7 5800X with 0.58%, and the Ryzen 5 5600X with 0.50%.

PowerGPU statistical population might be too low to draw conclusions. There are multiple reasons for such a high failure rate. For example, if PowerGPU received a bad batch of CPUs, and given their low statistical population, the failure rate is inflated. If the following batches of CPUs received by PowerGPU don't have any issues, the failure rate would reduce significantly.

KitGuru says: Have you had any issues with a new Ryzen 5000 series processor? 

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Reliability study claims 25 percent of Surface owners suffer issues within two years https://www.kitguru.net/channel/generaltech/matthew-wilson/reliability-study-claims-25-percent-of-surface-owners-suffer-issues-within-two-years/ https://www.kitguru.net/channel/generaltech/matthew-wilson/reliability-study-claims-25-percent-of-surface-owners-suffer-issues-within-two-years/#comments Thu, 10 Aug 2017 17:11:31 +0000 https://www.kitguru.net/?p=343266 After some deliberation, the highly respected Consumer Reports magazine has stripped its ‘recommended’ badge from Microsoft’s entire lineup of Surface PCs, finding that the hardware is “significantly less reliable” than other brands. Consumer Reports came to this conclusion after surveying around 90,000 laptop and tablet owners, finding that around 25 percent of Surface users had …

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After some deliberation, the highly respected Consumer Reports magazine has stripped its ‘recommended’ badge from Microsoft’s entire lineup of Surface PCs, finding that the hardware is “significantly less reliable” than other brands. Consumer Reports came to this conclusion after surveying around 90,000 laptop and tablet owners, finding that around 25 percent of Surface users had encountered problems.

A good chunk of those Surface owners taking part found problems with their device by the end of the second year of ownership. Issues include unexpected shutdowns, unresponsive touchscreen and freezing/crashing.

Consumer Reports published its reliability study today and has already been picked up by most major sites, including Reuters. The study ultimately came to the conclusion that 25 percent of Microsoft Surface devices encounter hardware problems by the end of the second year of ownership. This is followed by Toshiba at 24 percent, Dell with 22 percent and Lenovo with 21 percent.

Experiences were surveyed from subscribers who bought their Surface device between 2014 and March 31st 2017. As you might imagine, Microsoft is already responding against these findings, stating that the company does not believe that the study “accurately reflects Surface owners’ true experiences”.

KitGuru Says: This isn’t exactly great PR for Microsoft. The company’s best bet would likely be to mass survey its customers itself and counter with its own findings if they happen to be any better.

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