One-day delivery | KitGuru https://www.kitguru.net KitGuru.net - Tech News | Hardware News | Hardware Reviews | IOS | Mobile | Gaming | Graphics Cards Mon, 13 Aug 2018 15:53:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.kitguru.net/wp-content/uploads/2021/06/cropped-KITGURU-Light-Background-SQUARE2-32x32.png One-day delivery | KitGuru https://www.kitguru.net 32 32 Advertising Standards Agency has deemed Amazon’s One Day Delivery misleading https://www.kitguru.net/channel/generaltech/damien-cox/advertising-standards-agency-has-deemed-amazons-one-day-delivery-misleading/ https://www.kitguru.net/channel/generaltech/damien-cox/advertising-standards-agency-has-deemed-amazons-one-day-delivery-misleading/#respond Mon, 13 Aug 2018 15:53:21 +0000 https://www.kitguru.net/?p=382955 Amazon’s signature “next day delivery” has been under fire from the Advertising Standards Authority (ASA) since last December ever since complaints arose surrounding the accuracy of its self-titled promise. Now, it seems the investigation has deemed the retailer to be falsely advertising its One Day Delivery option, and will force changes to be made. Following …

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Amazon’s signature “next day delivery” has been under fire from the Advertising Standards Authority (ASA) since last December ever since complaints arose surrounding the accuracy of its self-titled promise. Now, it seems the investigation has deemed the retailer to be falsely advertising its One Day Delivery option, and will force changes to be made.

Following the ASA’s intervention of the initial complaints, Amazon promptly changed the phrasing of its description to “your order will be dispatched with the intention that it’s delivered one day after dispatch.” Throughout 2018, however, Amazon has maintained the use of its “One Day Delivery” and “next day delivery” terminology, which is confusing according to the regulator.

“Because consumers were likely to understand that, so long as they did not order too late or for Sunday delivery, all Prime labelled items would be available for delivery the next day with the One Day Delivery option, when a significant proportion of Prime labelled items were not available for delivery by the subsequent day with One Day Delivery, we concluded that the ad was misleading,” states the ruling.

Amazon has been known to stagger its deliveries during peak times of the year, including its own Prime Day, Black Friday and Christmas time, where one-day delivery becomes two or more, despite being housed under the Prime guarantee. The retailer emphasises that it is only under exceptional circumstances that this happens, however.

“The expected delivery date is shown before an order is placed and throughout the shopping journey and we work relentlessly to meet this date,” Amazon states in defence of its tardiness. “The overwhelming majority of One-Day Delivery orders are delivered when promised. A small proportion of orders missed the delivery promise last year during a period of extreme weather that impacted all carriers across the UK, and we provided support to impacted customers at the time.”

While “One Day Delivery” sure is snappy enough to entice new subscribers, its US branch has always run with “two-day shipping” without a hitch. There’s so much more under the hood for the £79-per-year/£7.99-per-month fee, so it shouldn’t harm the shopping giant too much to change its branding.

KitGuru Says: I’ve experienced late deliveries from Amazon in the past and was more than satisfied by how the company handled it when complaining. Not only would the retailer assure me where the item currently was and when the expected delivery date would be, but it would also give me a free month to compensate for its mistake if the clock did tick over the advertisement. How has your experience been with Amazon Prime?

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Advertising Standards Agency is assessing Amazon’s Prime service after complaints https://www.kitguru.net/channel/generaltech/damien-cox/advertising-standards-agency-is-assessing-amazons-prime-service-after-complaints/ https://www.kitguru.net/channel/generaltech/damien-cox/advertising-standards-agency-is-assessing-amazons-prime-service-after-complaints/#comments Tue, 19 Dec 2017 11:48:15 +0000 https://www.kitguru.net/?p=358344 Amazon shifted the ecommerce front when it introduced its “Unlimited One Day Delivery” Amazon Prime service, but many are complaining that the service isn’t being met. This has drawn attention from the Advertising Standards Agency (ASA) and could lead to the possibility of an investigation. Out of the plethora of features Amazon houses under its …

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Amazon shifted the ecommerce front when it introduced its “Unlimited One Day Delivery” Amazon Prime service, but many are complaining that the service isn’t being met. This has drawn attention from the Advertising Standards Agency (ASA) and could lead to the possibility of an investigation.

Out of the plethora of features Amazon houses under its £79-per-year (Or now £7.99-per-month) Prime moniker, one-day delivery is the original and perhaps most used of all. This is further complicated with Amazon’s Prime Now service, exclusive to members of its Prime brand that allows for same-day delivery.

“We have received a handful of complaints (five) about Amazon parcel deliveries and we are at the initial assessment stage. We have not yet made a decision on whether the complaints warrant an investigation,” states the ASA.

Throughout this holiday period, some items have been displaying that they are unavailable for delivery until a day after its promised one-day period of delivery, while others are seemingly fine to be delivered in the same day. Prime’s one-day delivery service is touted as accessible seven days a week.

“Your order will be dispatched with the intention that it's delivered one day after dispatch” is the new, reworked phrasing on Amazon’s site (via The Guardian), with the recommendation that customers should contact customer services if the deadline isn’t met as advertised. Unfortunately for customers, the company policy also advises to wait three days before initiating an investigation. Furthermore, it can be a 5-7-day wait for any refunds to come through.

For more immediate concerns, Amazon’s livechat is always prompt and incredibly quick at resolving incidents, often easing worries and fixing the problem by telling customers where the parcel has ended up and compensating them for trouble via a relatively quick refund, a partial refund and sometimes an extension of its Prime service.

KitGuru Says: This is a service I have used regularly and there has been plenty of times where my parcel hasn’t been delivered within the time frame offered. I did not know about the proposed 3-day waiting period before launching an investigation and not once did Amazon advise me of this. I’d rate the customer service top notch, really. Do you use Amazon Prime? Better get your orders in before the 23rd if you want them in time for Christmas.

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