Phones 4u | KitGuru https://www.kitguru.net KitGuru.net - Tech News | Hardware News | Hardware Reviews | IOS | Mobile | Gaming | Graphics Cards Fri, 26 Sep 2014 12:37:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.kitguru.net/wp-content/uploads/2021/06/cropped-KITGURU-Light-Background-SQUARE2-32x32.png Phones 4u | KitGuru https://www.kitguru.net 32 32 Phones 4U won’t be refunding iPhone 6 pre-orders https://www.kitguru.net/lifestyle/mobile/matthew-wilson/phones-4u-wont-be-refunding-iphone-6-pre-orders/ https://www.kitguru.net/lifestyle/mobile/matthew-wilson/phones-4u-wont-be-refunding-iphone-6-pre-orders/#comments Fri, 26 Sep 2014 12:30:32 +0000 http://www.kitguru.net/?p=213791 Most of you have probably heard by now that Phones 4U has gone in to administration and is selling off its retail stores and assets to the likes of EE and Vodafone, the same networks that allegedly drove it out of business. However, despite offloading its retail stores, the company's financial position is obviously still dire …

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Most of you have probably heard by now that Phones 4U has gone in to administration and is selling off its retail stores and assets to the likes of EE and Vodafone, the same networks that allegedly drove it out of business. However, despite offloading its retail stores, the company's financial position is obviously still dire as it has announced that those who pre-ordered the iPhone 6 and handed over their cash up-front, won't be getting refunds.

Phones 4U initially stated that all orders that had not been dispatched would be canceled and buyers would be refunded. However, it turns out that this doesn't apply to those who bought an iPhone 6.

Unfortunately we do not have any iPhone 6’s, therefore customers who have pre-ordered an iPhone 6 through Phones 4u will not receive their purchase.”

Those who did pre-order an iPhone 6 are urged to try and get their bank to reverse the charge, people can also file a claim , which will go off to the administrator, although there's no guarantee that this will get you your money back.

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Stefano Quadrio Curzio, from BC Partners, which owns Phones 4U, has said that Vodafone's behaviour over the last six months seems to indicate that the network wanted to inflict maximum damage on the company, giving it no time to “develop commercial alternatives”.

Phones 4U boss, David Kassler, put things bluntly stating that if “mobile network operators decline to supply us, we do not have a business.” Kassler also seems to think that networks colluded in order to force what he describes as a “decent company” with thousands of employees in to administration.

You can fill out an iPhone 6 pre-order claim form, HERE.

Discuss on our Facebook page, HERE.

KitGuru Says: While some jobs were saved due to Vodafone and EE buying several ex Phones 4U stores, many more still find themselves unemployed thanks to what appears to be some form of collusion. However, no official investigation has been launched in to this as of yet so its impossible to determine exactly how or why this happened. Were any of you guys affected by Phones 4U going in to administration?

Source: PCA

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Phones 4U alludes to network collusion https://www.kitguru.net/lifestyle/mobile/jon-martindale/phones4u-alludes-to-network-collusion/ https://www.kitguru.net/lifestyle/mobile/jon-martindale/phones4u-alludes-to-network-collusion/#respond Mon, 15 Sep 2014 07:40:33 +0000 http://www.kitguru.net/?p=211634 Mobile phone retailer Phones 4U has announced that due to the decision by both Everything Everywhere (EE) and Vodafone to no longer do business with it, that it has been forced to enter administration in order to protect its assets long enough to figure out if it's even possible to continue doing business in any …

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Mobile phone retailer Phones 4U has announced that due to the decision by both Everything Everywhere (EE) and Vodafone to no longer do business with it, that it has been forced to enter administration in order to protect its assets long enough to figure out if it's even possible to continue doing business in any way.

Problems started piling up for the long-standing retailer last week, when news came through that along with Vodafone, EE would also be stopping business with the company. According to a spokesperson for Phones 4U, this decision came out of nowhere, especially considering it still had a contract “with more than a year to run.”

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There was even the suggestions that Vodafone's similar decision was almost deliberate: “Vodafone has acted in exactly the opposite way to what they had consistently indicated to the management of Phones 4U over more than six months. Their behaviour appears to have been designed to inflict the maximum damage to their partner of 15 years, giving Phones 4U no time to develop commercial alternatives,” said BC Partners' Stefano Curzio.

The only statement to come from Vodafone and EE, said that the move was “in line with our strategy to focus on growth in our direct channels,” according to the BBC. If indeed, growing direct sales is the plan, it wouldn't be that hard to imagine both companies wanting to cripple Phones 4U, so it couldn't compete with them; as distasteful as that is.

Phones 4U currently employs almost 6,000 people out of over 550 outlets around the UK, all of which will be closed as of the end of Monday. Staff have however been asked to turn up for work as usual and will be given new instructions once there. The owner of the Phones 4U brand, private equity firm BC Partners, has promised to continue paying all staff members while the future of the brand is figured out.

Customers of the brand shouldn't be too affected, with any outstanding contracts set to be honoured in full. However, anyone that purchased a phone that hasn't had it dispatched yet is unlikely to receive it. For that, it's suggested that they get in touch with customer services.

Discuss on our Facebook page, HERE.

KitGuru Says: It must be a pretty awful day for staff. Here's hoping they're well taken care of, as there's nothing any of them could have done to avoid this.

Image source: Rachel Hinman

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