why is sky so slow | KitGuru https://www.kitguru.net KitGuru.net - Tech News | Hardware News | Hardware Reviews | IOS | Mobile | Gaming | Graphics Cards Mon, 25 Nov 2013 18:44:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://www.kitguru.net/wp-content/uploads/2021/06/cropped-KITGURU-Light-Background-SQUARE2-32x32.png why is sky so slow | KitGuru https://www.kitguru.net 32 32 Sky Fibre Optic Broadband solution date is a long way off https://www.kitguru.net/professional/networking/jules/sky-fibre-optic-broadband-solution-date-is-a-long-way-off/ https://www.kitguru.net/professional/networking/jules/sky-fibre-optic-broadband-solution-date-is-a-long-way-off/#respond Mon, 25 Nov 2013 18:43:50 +0000 http://www.kitguru.net/?p=164248 As reported on KitGuru late last night, Sky's fibre optic network is struggling badly. Now it appears that one smart customer has managed to work out when a solution will appear – but without being told by Sky. Hmmm. Different ISPs post notifications about the various parts of the internet. If you're a network engineer, …

The post Sky Fibre Optic Broadband solution date is a long way off first appeared on KitGuru.]]>
As reported on KitGuru late last night, Sky's fibre optic network is struggling badly. Now it appears that one smart customer has managed to work out when a solution will appear – but without being told by Sky. Hmmm.

Different ISPs post notifications about the various parts of the internet.

If you're a network engineer, then you might be motivated to peruse this ‘backwater of information' to see what the ISPs themselves are saying about the network.

One Sky Fibre Optic customer has done just this.

After more than a month of cheap excuses from Sky support personnel about why big chunks of its network suddenly slowed down in October, an anonymous news update revealed the schedule for the solution.

It appears that Sky will have big issues with Fibre Optic speeds until ‘significant exchange work' that is not due to take place until 10th December.

We tried this morning, but were unable to get Sky engineers to confirm what works have been authorised for that date.

If it wasn't for Sky's requirement to notify other networks when the issues would be fixed – no one would be the wiser.
.

Many with Sky Brokeband will have to wait until 10th December for a full service
Many with Sky Brokeband will have to wait until 10th December for a full service

.
KitGuru says: Wouldn't it be nice if there was a simple, intelligent, automated system for internet faults?   You put in your home phone number and choose a problem from a drop down menu, to be told THE TRUTH about why there are issues, when they will be resolved and an idea of what you can expect in compensation while your ISP is in breach of contract. 

Comment below, in the KitGuru forums or join us over on Facebook.

The post Sky Fibre Optic Broadband solution date is a long way off first appeared on KitGuru.]]>
https://www.kitguru.net/professional/networking/jules/sky-fibre-optic-broadband-solution-date-is-a-long-way-off/feed/ 0
Sky Fibre Network drowning, sub-broadband speeds reported https://www.kitguru.net/professional/networking/jules/sky-fibre-network-drowning-sub-broadband-speeds-reported/ https://www.kitguru.net/professional/networking/jules/sky-fibre-network-drowning-sub-broadband-speeds-reported/#comments Sun, 24 Nov 2013 23:31:50 +0000 http://www.kitguru.net/?p=164210 The vast majority of KitGuru readers access the internet through broadband and many of you have the fortune (cash and luck) to be fibred-up-baby. In fact, during our last major survey, more than 40% of you reported accessing KitGuru with fibre. Based on what we're hearing, we will have to hope that you're not with …

The post Sky Fibre Network drowning, sub-broadband speeds reported first appeared on KitGuru.]]>
The vast majority of KitGuru readers access the internet through broadband and many of you have the fortune (cash and luck) to be fibred-up-baby. In fact, during our last major survey, more than 40% of you reported accessing KitGuru with fibre. Based on what we're hearing, we will have to hope that you're not with Sky. KitGuru fires up a 56k fax/modem in order to complete the story.

Up until about a month ago, all was sweetness and light with the Sky Fibre Network.

Speeds in excess of 40Mbps were being experienced and everything was good.

Then ‘something' happened and the speeds died, down to something in the 5-7Mbps range. That's the kind of speed you can achieve with TalkTalk and a £2.50 a month contract.

If you're spending in the £20-30 a month that Sky demands, then you expect the 38-76Mbps speeds that are being advertised.

We started to get complaints from readers in the North London area, which could be a small/localised issue, but then we started to get complaints from 20-30 miles away.

That is a completely different set of transmission hardware, indicating a far more widespread issue.

Searching the web and you will find TONS of links for problems with Sky Fibre, including some interesting 7 page discussions like this.

The people complaining are no Muppets and appear to include seriously qualified network engineers.

Here is a neat set of points that you might want to be aware of, if you are a Sky Fibre customer:-

  • Initially, Sky support personnel seemed to blow off these issues and said that ‘If people are not happy, they can leave, but they must pay up the remaining year's contract'
  • On being told that this was illegal – and complaints being made MUCH further up the Sky food chain, it seems that something called the ‘Sky Executive Committee' have admitted a serious issue exists, that it is not something that can be fixed before December and that if you want to leave tomorrow – that's fine – sorry – they cannot fulfil their contract
  • While customers will need to wait until December for a fix, it has been described as a ‘Christmas present‘ – so should these poor Sky customers be expecting compensation?

From what KitGuru understands, the bizarre thing is that the Sky routers report ‘Full Fibre Speeds', but checks with independent tests like Broadband Speed Checker and Speedtest, show speeds in the 4-8Mbps zone – often with upload speeds that are greater than download speeds.

Why would a router from Sky report ‘All good, no problems here, wow your internet is fast!' – while independent tests show a stuttering service that struggles to maintain simple Youtube/music streaming services?
.

Jeremy Darroch is picking up £7M while his Sky Fibre Optic customers struggle to get 7Mbps
Jeremy Darroch is picking up £7M while his Sky Fibre Optic customers struggle to get 7Mbps. The other chap is a CTO called Didier Lebrat and its his job to buy the equipment that goes wrong

.
KitGuru says: We will be in contact with Sky for an explanation and will let you know if they decide to tell their customers what is going on. For now, it seems to be ‘Sky Fibre Falling – Damage Estimates To Follow'.

Comment below, in the KitGuru forum or join us over at Facebook.

The post Sky Fibre Network drowning, sub-broadband speeds reported first appeared on KitGuru.]]>
https://www.kitguru.net/professional/networking/jules/sky-fibre-network-drowning-sub-broadband-speeds-reported/feed/ 3