The Motorola Xoom hasn’t been a great success story, even though it was the leader in the Honeycomb tablet sector. Motorola decided to sell around 6,200 refurbished Xoom tablets online through Woot.com, at bargain prices.
Sadly for Motorola (and the previous owners) it appears they failed to correctly wipe the data from some of the Android Tablets. Around 100 Xoom tablets had previous owner data stored on them, and Motorola have yet to detail exactly what information was still on the devices. Hopefully it wasn’t banking information and passwords.
Motorola have admitted the embarrassing mistake apologising to customers for the ‘inconvenience’. They issued a statement, reading “Motorola is committed to rigorous data protection practices in order to protect its customers, and will continue to take the necessary steps to achieve this objective.”
Motorola are trying to reclaim the 100 tablets which were sold between October and December last year. They are offering a two year ‘Experian ProtectMyId Alert’ to those people who returned their tablets during this time period. Is it too little to late?
Kitguru says: Some of the blame has to fall on the customers, who returned the tablet computers without wiping their personal data. It seems a ludicrous thing to do, but we would expect it happens on a fairly regular basis.