Virgin Media lose 36,000 customers in 3 months

Virgin Media have been recently trialing a mega fast new 1.5Gbps service in the UK, which has taken some of the heat from unhappy customers complaining about their standard of service.

As detailed in a new report on The Register, Virgin Media have lost 36,000 customers in the three months ending 30th June. According to the article they aren't that concerned as they are “lower-value single and dual-play”.

According to the companies Investor Center they were happy to lose some of their customer base in return for gaining people who wanted ‘superior services'.

Virgin Media said “The value and mix of our customer base continues to improve as we focus on growing triple and quad-play penetration and improving the proportion of customers on higher tiers of services.

The number of triple and quad-play customers has increased by 2.6 per cent in the last 12 months, whilst the number of single and dual-play customers has decreased by 3.5 per cent over the same period.”

Virgin Media now have a user base of 4.78 million people, which is down a little from Q1, when they had 4.8 million customers.

Revenue in the second quarter increased to £985.8 million from £964.2 million in the same period a year previous.

Kitguru says: Are you a happy/unhappy Virgin Media customer?

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