As a lot of our readers will already be aware, some of O2’s customers suffered service outages last week due to an apparent ‘network failure’. This was a massive source of frustration for many people who’s phones were unable to register on the network, despite their phones showing signal.
O2 has announced via their blog that they know which customers were affected by the service outages and will refund pay monthly customers 10% of the cost of their service plan which is the equivalent of three days. This will be deducted from their September bill. Pay as you go customers will be given 10% extra free credit on their first top-up in September.
These credits will be applied automatically so none of the customers affected will go without. O2 are also issuing each affected customer with a £10 O2 voucher to spend in store between the 1st and 30th of September which can be redeemed online or via the O2 Priority Moments app.
For more information, please visit the O2 blog.
KitGuru says: Is this gesture enough to make up for the outages? Let us know your thoughts.