It has been a tough week for Research In Motion and they have had to apologise to customers for losing networking services, such as email and messaging.
Their chief information officer Robin Bienfait said in a statement on their website “Right now we’re letting you down”. A rather blunt but honest appraisal of events this week. Additionally, the company are now looking into reports that there are delays being experienced by customers in America, Canada and Latin America with the instant messaging system.
The problems facing RIM will affect sales in various countries, especially when factoring in the negative, high profile news stories circulating through the various media channels.
In Europe and Asia Blackberry users are still having data access problems as RIM are attempting to clear the backlog. This was verified by Vodafone yesterday.
Bienfat is managing the damage control, adding “We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.”
Kitguru says: Apologising is a good start, but lets hope they get the problems under control.