ASRock responds to AM5 motherboard failure reports

In recent weeks there have been a number of user reports claiming that their AM5 CPUs died without warning. All of these reports had one thing in common – an ASRock motherboard. Now, ASRock has issued its first official statement on the matter.

For those unaware, the issue began doing the rounds on Reddit earlier this month, impacting a Ryzen 5 9600X, two Ryzen 7 9700X CPUs, a Ryzen 7 9800X3D and a Ryzen 9 9950X3D. The issue wasn't limited to one motherboard model either, spanning B850, X870 and X870E models.

In response, ASRock has offered the following statement:

“ASRock is closely monitoring recent discussions regarding the performance and behavior of AMD Ryzen 9000 series processors on ASRock AMD platforms. In response to these reports, we have implemented comprehensive internal reviews and rigorous verification processes. We have been working in seamless coordination with AMD continuously to further validate system performance across a wide range of hardware configurations, while optimizing BIOS and enhancing overall system stability.”

“ASRock deeply values user feedback as a cornerstone of our continuous improvement. Customers experiencing technical difficulties or seeking further assistance are encouraged to contact the ASRock Technical Support Department. We remain committed to delivering high-performance products that meet the highest standards of quality and performance.”

The statement doesn't offer much but issues like this do often take time to investigate fully. Hopefully ASRock is also reaching out to those impacted to get more information to help identify the root cause.

KitGuru Says: Have you had any issues with an AM5 ASRock motherboard? If you have, be sure to reach out to their tech support, HERE. 

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