Samsung have been under attack from the China state run broadcaster CCTV. In a recent 30 minute television program Samsung were criticized for shipping sub standard components in their Galaxy Note II and Galaxy S III smartphones sold on the Chinese market.
Samsung say they are welcoming of the media attention and has said the problem is to do with management problems, subsequently offering apologies to their customer base in China. Samsung said they will be repairing the two smartphones for free and they will offer refunds to people who have already paid for repairs.
They will also replace units for free if the devices still fail to work even after being repaired twice.
Kitguru says: Seems the media pressure has worked wonders for the China user base.