Home / Tech News / Featured Tech News / EVGA now requires users to register items to conduct a return

EVGA now requires users to register items to conduct a return

For quite some time, EVGA has been regarded as one of the best graphics card sellers for those who care about warranties and return/upgrade policies. In a somewhat controversial move, the firm has now removed the ability to conduct a “Guest RMA,” to return a GPU, instead requiring users to register their products in order to send them back.

Its “Guest RMA” option was a form of aftersales support, in that users could return an item with minimal hassle, swapping it for a working replacement if it arrived faulty. This also gave second hand owners a chance to fulfill warranties after the original owner had already registered, provided the product was still under warranty.

evga-gtx_1080-e1477950903218.jpg

Conducting a Return merchandise authorization (RMA) is still relatively simple, however users will now have to sign up with EVGA, relinquishing their name, address, telephone number, and e-mail address to create an account and subsequently register their product. The RMA process is then connected to the individual product listed under the user’s registered items.

EVGA has yet to comment on the recent change, however speculation points towards the increase in circulation of cards used for mining and the expected influx of GPUs in the secondary market as the reason for the firm strengthening its stance on RMAs.

Discuss on our Facebook page, HERE.

KitGuru Says: Although the process is slightly longer, it’s unlikely that EVGA will give up its recognition as one of the best in the industry when it comes to returns. Do you think it’s fair for EVGA to ask for your details when returning an item?

Become a Patron!

Check Also

Battlefield 6 release date confirmed via EA website

EA elected to not announce the release date for Battlefield 6 when its first reveal …

We've noticed that you are using an ad blocker.

Thank you for visiting KitGuru. Our news and reviews teams work hard to bring you the latest stories and finest, in-depth analysis.

We want to be as informative as possible – and to help our readers make the best buying decisions. The mechanism we use to run our business and pay some of the best journalists in the world, is advertising.

If you want to support KitGuru, then please add www.kitguru.net to your ad blocking whitelist or disable your adblocking software. It really makes a difference and allows us to continue creating the kind of content you really want to read.

It is important you know that we don’t run pop ups, pop unders, audio ads, code tracking ads or anything else that would interfere with the KitGuru experience. Adblockers can actually block some of our free content, such as galleries!