For quite some time, EVGA has been regarded as one of the best graphics card sellers for those who care about warranties and return/upgrade policies. In a somewhat controversial move, the firm has now removed the ability to conduct a “Guest RMA,” to return a GPU, instead requiring users to register their products in order to send them back.
Its “Guest RMA” option was a form of aftersales support, in that users could return an item with minimal hassle, swapping it for a working replacement if it arrived faulty. This also gave second hand owners a chance to fulfill warranties after the original owner had already registered, provided the product was still under warranty.
Conducting a Return merchandise authorization (RMA) is still relatively simple, however users will now have to sign up with EVGA, relinquishing their name, address, telephone number, and e-mail address to create an account and subsequently register their product. The RMA process is then connected to the individual product listed under the user’s registered items.
EVGA has yet to comment on the recent change, however speculation points towards the increase in circulation of cards used for mining and the expected influx of GPUs in the secondary market as the reason for the firm strengthening its stance on RMAs.
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KitGuru Says: Although the process is slightly longer, it’s unlikely that EVGA will give up its recognition as one of the best in the industry when it comes to returns. Do you think it’s fair for EVGA to ask for your details when returning an item?