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UPDATE: Your Game Specialist has retracted the claim that Nvidia has issued an RTX 5090 recall. The customer who was told that they could not receive their graphics card due to the recall is now getting their unit next week and the retail outlet is conducting an internal investigation. The new story can be found HERE.
UPDATE 2: MSI has responded, here is their statement in full:
Here is the statement in full:
“We had the unpleasant surprise of learning on 03/06/2025, through an article on the Kitguru website, that a Dutch retailer—UW GAME SPECIALIST [https://uwgamespecialist.nl/]—allegedly informed a customer that they were unable to fulfill their order because 5 Geforce RTX 5090 32G Suprim SOC from our brand had supposedly been recalled due to a fire hazard. With this statement, we would like to make it clear that these allegations are absolutely false, that no recall program is in progress, and that our products present no such risk. Furthermore, we would like to specify that this retailer is not one of MSI’s partners, and we do not work with them. We reserve the right to initiate legal proceedings against those responsible for these highly defamatory allegations, which harm our brand’s reputation, as well as against anyone contributing to their dissemination”.
Below is a list of authorised MSI resellers offering GPUs throughout the Benelux region:
- Megekko
- Azerty
- Alternate NL
- Alternate BE
- SHS
- CPS
- PDC
- Bol
- Coolblue
- Copaco
There have already been a few RTX 5090 graphics cards sold only to burn out due to the amount of power going through the 12V-2×6 power connector. When this happened with the first RTX 4090 graphics cards two years ago, the issue was primarily pinned on user error due to the power cable not being pushed all the way in. However, this time around, it may not have anything to do with the user at all, as we have received reports of a recall in direct relation to a potential fire hazard.
Your Game Specialist, a retailer in the Netherlands, has emailed customers stating that “Nvidia has recalled a large number of video cards due to various safety issues”. One of our YouTube channel viewers reached out to us to supply us with a copy of the email along with proof of their RTX 5090 order. This viewer specifically ordered an MSI RTX 5090 Suprim graphics card.
Here is what the retailer email said, translated from Dutch to English: “Nvidia has recalled a large number of video cards due to various safety issues. We currently have five units of this model in stock, but they all have to be returned due to an increased fire hazard. In this situation, we do not give priority to anyone; all customers are treated equally based on the ranking when pre-ordering or ordering the video cards.”
Based on the email, the recall in question appears to have more to do with fire hazard concerns rather than the other situation currently going around – defective GPUs with missing ROPs, hampering performance by double digit percentage points.
The confusing part to us is, there have been no announcements and nobody we've spoken to has been made aware of any recall plans. We reached out to one of our contacts at MSI, but they did not have any information on the apparent recall. Nvidia has also not made any public announcement about a recall at this stage. In a conversation with a representative for UK retailer SCAN, we learned that there has been no recall announcement for the UK at this point in time. With that in mind, we also have to wonder if Your Game Specialist was mistaken.
We should also note that this situation is completely separate to the issue with defective GPUs going out to customers with missing ROPs. It also has nothing to do with earlier reports of RTX 5090 connectors melting due to overloading cables – an issue that so far, has impacted very few RTX 50 GPU buyers.
KitGuru Says: Have you managed to grab an RTX 50 series graphics card already? Have you faced any issues with yours so far?
