I caught an interesting article posted a few hours ago on the New York Times which is rather damning for Dell if it is true. It appears that information from a lawsuit against them show that over a two year period they knowingly sold almost 12 million computers with leaky capacitors.
The new findings apparently detail that Dell were aware that capacitors from Japanese maker Nichicon were going to fail in the machines they were still selling. The company allegedly continued to sell the parts to everyone taking a risk that they might be ok.
When Dell got around to replacing the faulty motherboards, a contractor that Dell had hired to investigate the problems actually found that the replacements were also faulty. Reports shows that Dell learned that Nichicons capacitors caused problems in 97 percent of cases over a 36 month period.
More information on this fascinating case can be read over here
KitGuru says: Will this damage Dell’s reputation long term? Discuss here or leave a quick comment below.