Home / Component / Virtual Reality / Oculus apologises for Rift downtime with free $15 credit

Oculus apologises for Rift downtime with free $15 credit

Last night, Oculus Rift owners found themselves in a bit of a bind after an error began affecting thousands of users. The ‘Oculus Runtime Service’ error meant that users couldn’t use their headsets properly for a period of time. Fortunately, Oculus was quick to investigate and find the root cause.

The runtime service error meant that the Oculus software could not be accessed. This was caused by an expired software certificate, which was easy enough for the folks at Oculus to fix. Still, in an effort to make things up to customers, Oculus is providing a $15 Oculus Store credit to everyone that was affected by the downtime.

In an email sent out to Rift owners, the Oculus team wrote: “We’re very sorry for the disruption today. We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue”.

Essentially that means that if you have used your Rift on or after the 1st of February 2018, you’ll automatically get some free credit on your account to use towards whatever games or apps you want. This money should start showing up within the next seven days.

KitGuru Says: The Oculus platform wasn’t offline for very long, but I’m sure customers will appreciate the $15 credit either way. Were many of you affected by the Oculus error last night? 

Check Also

Japan Display’s new virtual reality screens greatly improve pixel density

The future for virtual reality is continuing to look bright, as more behind-the-scenes development has …