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Microsoft actively replacing hosed 360’s

Last week, we reported on problems faced by Microsoft with the latest Xbox 360 console firmware flash.

Microsoft have acknowledged the problem and have said that the issue isn’t related to specific older versions or newer versions of the console and they have started a replacement program for those which are no longer working. The possible cause of the disc read errors seem to be related in a change to the disc reading algorithms aimed at strengthening copy protection, therefore allowing more disc space for game content. Apparently, some DVD models are incompatible with the algorithms built into the new firmware.

Microsoft said:

“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen and is unrelated to our recent public beta.

We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.

This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360″.

KitGuru says: A fast course of action taken by Microsoft, clearly not wanting to stall their customer base and receive the same negative press as Sony in recent weeks.

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