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Ubisoft aware some PS5 owners having issues upgrading PS4 games

Ubisoft has been supporting free current-gen to next-gen upgrades on its games this holiday season but unfortunately, the system seems to be having some issues on PlayStation. Since the PS5's release, some users have found that they are missing the PS5 version of games like Watch Dogs Legion and Assassin's Creed Valhalla. 

Watch Dogs Legion and Assassin's Creed Valhalla are both included in Ubisoft's next-gen upgrade scheme, so anyone who bought either game on PS4 should have access to the PS5 version once they get the console. Unfortunately, some early PS5 adopters have not been able to access a PS5 version of the game. Something that Ubisoft is investigating, according to a spokesperson speaking with Eurogamer.

Part of the issue seems to come down to the fact that the PlayStation Store has different versions of some games for different regions. This categorisation system seems to be getting in the way of Ubisoft's automatic upgrade system on PlayStation.

Ubisoft has offered a troubleshooting method while it continues to investigate the problem. This involves inserting an eligible PS4 disc, select ‘View Product' on the game hub, click ‘review the upgrade offer' and download the PS5 digital version that way. In order to play the PS5 version though, you will need to leave your PS4 disc version inserted in the console.

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KitGuru Says: The PS5 has had a couple of early issues but fortunately, nothing too drastic. Hopefully those PS4 to PS5 upgraders can get easier access to next-gen versions of their PS4 Ubisoft games soon. 

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