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Hotmail bug hits over 17 thousand users

KitGuru reported yesterday that Hotmail was giving a lot of people problems, with over 500 pages now of complaints on their support forums.

Microsoft spokeswomen Catherine Brooker said “At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers.”

It appears that this issue has actually affected 17,355 user accounts and has stated that the problem has now been solved. The problem appeared quite serious as users caw their sent messages, inbox and folders all disappear.

“Customers impacted temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers,” Microsoft’s Chris Jones said. “We identified the root cause and restored mail to the impacted accounts as of yesterday evening, January 2nd.” He also said they would “fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.”

Microsoft have since restored emails to those who had been affected.

Kitguru says: Not quite as bad a problem as first anticipated.

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