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Sky Fibre Optic Broadband solution date is a long way off

As reported on KitGuru late last night, Sky’s fibre optic network is struggling badly. Now it appears that one smart customer has managed to work out when a solution will appear – but without being told by Sky. Hmmm.

Different ISPs post notifications about the various parts of the internet.

If you’re a network engineer, then you might be motivated to peruse this ‘backwater of information’ to see what the ISPs themselves are saying about the network.

One Sky Fibre Optic customer has done just this.

After more than a month of cheap excuses from Sky support personnel about why big chunks of its network suddenly slowed down in October, an anonymous news update revealed the schedule for the solution.

It appears that Sky will have big issues with Fibre Optic speeds until ‘significant exchange work’ that is not due to take place until 10th December.

We tried this morning, but were unable to get Sky engineers to confirm what works have been authorised for that date.

If it wasn’t for Sky’s requirement to notify other networks when the issues would be fixed – no one would be the wiser.
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Many with Sky Brokeband will have to wait until 10th December for a full service
Many with Sky Brokeband will have to wait until 10th December for a full service

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KitGuru says: Wouldn’t it be nice if there was a simple, intelligent, automated system for internet faults?   You put in your home phone number and choose a problem from a drop down menu, to be told THE TRUTH about why there are issues, when they will be resolved and an idea of what you can expect in compensation while your ISP is in breach of contract. 

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