OnePlus' latest flagship phone, the 9 Pro, has only been out for a few weeks but it appears to have hit a pretty significant stumbling block. Multiple users have reported that their devices are overheating, often – but not exclusively – when using the camera app. OnePlus says it is aware of the issues, but a fix is still a ‘few weeks' away.
The OnePlus 9 Pro launched back on March 23rd, to pretty favourable reviews all round. It offers a Snapdragon 888, Hasselblad cameras and a large WQHD+ 120Hz display. As reported by Android Police, a large thread on OnePlus' own forum shows multiple instances of OnePlus 9 Pro users running into overheating issues on their devices. Some report the issue appears while filming video for just one or two minutes, while taking just a few photos can also causes the error. As seen below, the phone displays a message reading: ‘unable to take pictures as the phone's temperature is too high.'
The overheating issue doesn't appear to be specific to the camera however. One user on the OnePlus forum claims their device ‘constantly remains in a “overheat” state', even when left overnight. That's despite monitoring utilities like CPU-Z and DevCheck reporting battery temperatures between '32 to 36C' and CPU temperatures between '38 to 45C'. Others have reported overheating while charging or simply watching video.
This is the last thing you wanna see when ur out taking images. Barely took 6 images in 5 minutes and this message popped up “Unable to take pictures as the phone’s temperature is too high” 🤬🤬 pic.twitter.com/j9dXfp7mIk
— Tecworkz (@tecworkz) April 3, 2021
Given the inconsistency in the reports, Tom's Guide speculates it is likely a software issue, possibly related to the phone's internal temperature sensors incorrectly reporting their values. The good news is that OnePlus is aware of the issue, confirming to The Verge that a software update will address the error “over the next few weeks.” That's still a while to wait though, particularly if the issue is preventing certain users from taking more than just a handful of photos at a time.
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KitGuru says: It's never ideal to see reports like these, especially so if you've just spent almost £1000 on a new flagship phone. Hopefully this is an easy software fix for OnePlus and there are no underlying hardware issues.