If you are a regular viewer or reader of KitGuru you’ll know that we usually publish two or three review videos a week throughout the whole year. This might sound like quite an easy job but behind the scenes, things are not always so simple. Because of our thorough testing process, from time to time we find significant faults with products and things don’t quite go to plan. How the company deals with our feedback on issues can vary depending on the company in question – some react well, others not so much.

In our most recent video, we talk about how our intensive and thorough testing led us to find a significant fault with a new Fractal PC case due to launch at the end of the month. However, after presenting our feedback on the issue to Fractal, the company launched an investigation and cancelled the planned launch. We thought it was a great response from Fractal and it showed how valuable third party testing is for new products as the consumer will get a better product because of it.

KitGuru says:  We have to commend Fractal for how it handled this issue. The company took our feedback on board, recognised the fault after mass production had started, and pulled the product from launch until it was satisfied that the quality met the usual standard that is expected of Fractal and its customers!

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