As Leo was wrapping up his Razer Blade 15 review this weekend, something peculiar was noticed. For some reason, the laptop was being sold at £200 more on Razer's own website compared to UK retail. We pointed this out to Razer, who then corrected the pricing, but were disappointed to learn that there will be no refunds for anyone that paid the original price.
The laptop in question is one of Razer's top end, the Blade 15 with an Intel Core i7-12800H processor, 32GB of DDR5 memory, an RTX 3080 Ti GPU and a 360Hz display. As we were wrapping up our review, we asked Razer why the laptop seemed to cost £4,099.99 on its own webstore, versus £3899.99 on UK retail sites like Scan. Ultimately, the price disparity came down to an discrepancy on Razer's part and was later corrected, as you can see in the screenshots below:
Razer's official statement on the matter is as follows: “Razer noticed a pricing inconsistency between Razer.com/GB and UK retailers for our current generation of 2022 Blade laptops, which has now been corrected”.
While the mistake might be corrected for new buyers, anyone who purchased this laptop in the UK last week through Razer directly versus a retailer, will have paid an extra £200. Razer has not offered to reach out to buyers to make up for the difference, either through a partial refund, or in the form of store credit, which doesn't sit right with us.
This wasn't a case of a promotion happening at another retail site, resulting in a discounted price. It was a legitimate pricing discrepancy that Razer has acknowledged and as such, we believe the company should make it right with those early customers.
Right now, we don't have any sales figures for this particular laptop, so it is possible that nobody purchased one through Razer in the UK yet, although the listings have been live for a while now, so we'd imagine at least a few units have sold.
You can see our full review of the Blade 15 (2022) on YouTube. Discuss on our Facebook page, HERE.
KitGuru Says: What do you all think of this situation? Should Razer be contacting early buyers who paid an extra £200?