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EE to pay £1 million back to customers following error

UK mobile service provider, EE, will be refunding a small portion of its customers after they were wrongly charged for using data abroad. The company blamed the issue on a “configuration error”. Those affected by the problem should receive a text message confirming that a refund would be tacked on to their next bill.

The network accidentally applied a 20 per cent tax charge on data from countries outside of the European Union. The text affected customers will receive should say: “Between Oct 2012 and Oct 2015 there was a system error that resulted in some of our customers paying the incorrect rate of VAT on some services. We’ve recalculated your bills and can confirm you’re owed £X.XX. This amount has been credited to your account and will appear on your next bill. We’re sorry for any inconvenience caused.”

EE-Logo-Title

The BBC reported that the mistake was originally made widely known after a customer complained to EE about the additional charge. The operator told The BBC that 0.5 per cent of its customers were actually affected by the error. Refunds will be between £2 and £80.

Affected customers will get a text message confirming the refund amount.

Discuss on our Facebook page, HERE.

KitGuru Says: It is always a shame when something like this happens but at least EE is getting around to making amends with its customers.

Source: BBC
Via: The Inquirer 

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