Just a couple of weeks ago, the Samsung was taking in pre-orders for the Galaxy Fold with plans to ship the device this month. Unfortunately, those with review units swiftly discovered that their displays were breaking, forcing Samsung to delay the launch indefinitely while problems were investigated. Now, Samsung has announced plans to automatically cancel pre-orders unless customers confirm that they still want the phone.
In an email sent out to customers, Samsung reminded pre-orderers of the issues facing the Galaxy Fold before confirming that there is no new release date to announce at this time. The email then goes on to let customers know that their pre-order may be automatically cancelled after the 31st of May if the device still isn’t ready- which is a very likely outcome at this point in time.
Here’s a direct quote from the email: “We are making progress in enhancing the Galaxy Fold to make sure it measures up to the high standards we know you expect from us. This means that we cannot confirm the anticipated ship date yet. We’ll update you with more specific shipping information in the coming weeks”.
The email then goes on to say: “As a reminder, your pre-order guarantees your place in the queue for this innovative technology. If we do not hear from you and we have not shipped by May 31st your order will be cancelled automatically”. The email then gives customers a chance to confirm that they would like to keep their pre-order.
KitGuru Says: Due to the length of the delay, Samsung is required to go through this re-confirmation process with pre-order customers due to consumer protection laws in some countries. It seems like a smart move, as this delay could last months and those who pre-order aren’t charged until the device ships. Nobody wants to have $2,000 disappear from their bank account due to a forgotten pre-order.