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Dark Souls III players are getting banned on PC with no explanation

It seems that there might be some issues with From Software's anti-cheat system for Dark Souls III on the PC at the moment as according to numerous reports across the web, perfectly legitimate players are finding themselves banned. This is something that has happened before with a Souls game and a fix is already being looked at.

The big fear amongst some players is that they've been permanently soft banned without reason. This would mean that they can still go online but only interact with other players who have been soft banned, some of which could be actual cheaters in the game.

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As Kotaku points out, there are some big posts about this over on Reddit and the Steam forums.  Over on the Reddit side, user Meowtock seems to have picked up on the fact that quite a few of the legitimate players getting banned found themselves in that position after suffering either a crash (which could corrupt save data and trigger the anti-cheat) or a disconnection from the server.

The Dark Souls community manager has tweeted out about this issue already, so From Software does know about the issue and hopefully some more information will be shared soon. It could be a while though, after all, we are also still awaiting an update on Dark Souls: Prepare to Die Edition on PC, which has mysteriously been offline for the last couple of weeks. 

KitGuru Says: It seems that From Software needs to give its anti-cheat engine a bit of work, after all, it's not really fair to ban legitimate players or lump them in with potentially real cheaters in PvP. Are any of you currently playing Dark Souls III? Have you faced any problems? 

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5 comments

  1. Ehm. Just because acommunity/forum leader on Namco Bandai US community forums is saying that they will be looking into to, doesnt mean that FROM will hear anything about it. People got screwed in Dark Souls 2 when people tried to report false bans to FROM, that they should talk to Namco. And Namco said that they should talk to FROM, which is much harder because they only have japanese support…

  2. I got softbanned with no reason and no psa message, I know that because with same soul lvl, same location same pc and same connection, anotger account is able to play online on my pc.. this is a shame and I rlly want my money back since I play every dark souls for pvp

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  4. After bout 5 emails I made some great progress; actually not at all.

    Fairly sure I get hit by the controller ban or CAM overlay for FPS/resource usage that others hit.

    Mail merge canned response for a ban, they couldn’t even bother to use my name. Last time I buy a bandai product. Effing joke.

    ie:

    Dear Customer,

    Thank you for contacting Bandai Namco Entertainment America’s customer support department.

    Unfortunately, the information we offered previously is the extent of the information we are able to provide in regards to restrictions.

    The Dark Souls III server team does periodically review profile/accounts that were previously restricted (to see if players have removed the data and are playing legitimately). If a player removed their data, and it did not appear during one of their periodic checks, they will most likely remove or lift the restrictions. Please note that the restrictions will be placed on the account/profile if violations of the End User License Agreement occur a second time and at that point the restrictions will no longer be lifted.

    Thanks,

    Bandai Namco Entertainment America Inc. Customer Support

    Company Social Sites:

    Website: http://www.bandainamcoent.com/support

    Knowledgebase: http://support.bandainamcoent.com

    Facebook: https://www.facebook.com/BandaiNamcoUS

    Twitter: https://twitter.com/BandaiNamcoUS/

    Tumblr: http://bandainamcous.tumblr.com/

    Please try out our Free To Play titles by clicking on this link for more information:

    https://bandainamcogames.zendesk.com/hc/en-us

    This transmission may be privileged and may contain confidential information intended only for the person(s) named above. Any other distribution, re-transmission, copying or disclosure is strictly prohibited. If you have received this transmission in error, please notify me immediately by return e-mail, and delete this file/message from your system.

  5. I bet the majority of bans came from taking advantage of the boss invasion glitch. If they were then the bans were well deserved.