Tag Archives: Refund Policy

After cracking down on PC-based digital platform holders, Australia's Competition and Consumer Commission began turning its attention to the refund policies for digital games sold on consoles. Sony has been one of the targets this week, with an Australian Federal Court ordering a fine to be paid due to PlayStation …

Earlier this week, GOG announced a change to its refund policy, giving customers of the DRM-free games store a 30-day refund window. Refunds can be obtained at any point within those 30 days, whether the game has been downloaded and played or not. It is the most generous refund policy …

Throughout 2018, European consumer rights authorities began taking a closer look at Nintendo and its digital eShop refund policies. The Norwegian Consumer Council (NCC) got the ball rolling by saying that Nintendo’s strict no-refund policy was against EU consumer protection laws. Since Nintendo of Europe is based in Germany, the case was handed …

After a decade with no refund policy in place, a barrage of criticism and legal complaints led to Valve finally implementing a returns system in 2015. As Epic Games teethes its new digital marketplace, it looks to be implementing a similar refund scheme. Like its competitor, the Epic Games Store …

Update (27/04/18): After a lengthy legal battle in Australia over a $3 million fine, Valve has finally run out of options. The company lost its High Court appeal to have the fine overturned for its lack of refund policy in 2014. As a result, Valve will now have to pay …

Star Wars Battlefront II has had a turbulent journey to release, from loot box concerns to EA achieving the most downvoted comment in Reddit’s history. The company has since apologised, making sure to dampen the grind but the controversy continues today, as the publisher is under scrutiny for its refund …

For years, Valve got away with having lackluster customer support and a ‘no refund policy' on Steam, despite laws in certain parts of the world where Steam is available. However, some governing authorities began noticing and back in 2014, Australia's consumer watchdog took Valve to court over its lack of …

Not offering refunds on software is one of the most anti-consumer practices used in the digital age of gaming. However, it looks like people are beginning to wise up as The BBC is airing an episode of Watchdog tonight, investigating Sony's PlayStation Network store and its lack of digital refund …