Talk Talk has been crowned the king of horrible ISPs, after it was announced that it had received the most complaints about its services between Apil and June this year. For every 100,000 customers, it received 42 complaints for its broadband – comparative service Sky, received only 10.
It wasn’t just its internet customers that it angered the most however, with landline customers also complaining more than any other. For every 100,000, 53 people complained. The least complained about service was Virgin, with just 14 per 100,000.
While OfCom doesn’t plan to take any action in this situation, this report does highlight for customers of the service that they are with the worst of the bunch. Of course 53 out of every 100,000 isn’t a massive number, but it might be enough to make you switch.
A Talk Talk spokesperson said (via The Telegraph): “We recognise that there is still work to do and we are continually pushing through improvements. Technical faults are fixed faster, more support is being offered when customers move house, and our online support system, which now accounts for 70 per cent of customer contacts, is being further enhanced.”
In other categories Talk Talk did fair a little better: Three was the the most complained about mobile provider and BT Vision received the most complains of all pay-TV services.
KitGuru Says: Are you a Talk Talk customer? If so we’d love to hear what your experience with it has been like. Let us know below or on the KitGuru Facebook page.